Make It Look Like Its My Fault.
They are so full of excuses, I've been struggling with the app with a month, trying to get it to work, just to find out they deleted my profile off the app for no reason,come payback time for the month,I must first complete 8 trips to get a pay out,while I've been driving under them for over 3 years. It's like they make it my fault for not getting the trips when I do 10-15 every month. They need to fix their attitudes or I'm looking at a new insurance.
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Replies (2)
Dialdirect's replyOfficial
16 Oct 2020, 20:33Hello Warren,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply16 Oct 2020, 20:33
Official
Hello Warren,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
21 Oct 2020, 15:30 Hello Warren,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply21 Oct 2020, 15:30
Official
Hello Warren,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team