Made to feel like a ******** by Dialdirect - Insurance claim rejected

<p>My daughter was involved in an accident and a claim was put in with our insurance company (or so we thought they were there for us). My daughter is listed as a driver together with my wife and son and i am listed as the regular driver. When we took the policy and the question was asked as to who is the regular driver, i indicated that it would be me as although my daughter use the car i do use the car everyday as well, in the early morning and afternoon and i cover more km then her daily and also weekly and also over weekends.</p> <p>On reporting the incident to Dialdirect i was given the assurance that everything would be sorted out and within a day i received a call from the assessor indicating the car is assessed and would be handled at a reputable company which left me feeling happy that the matter was being sorted. However on contacting the panel company i was left speechless when i was told the authorisation was cancelled and they had no idea why (i have a copy of the cancellation letter in my possession). i immediatly contacted Dialdirect claims and when i spoke to the consultant he was very angry the panel company had told me this and assured me the claim was still valid. As i was getting no feedback i contacted them again only to be told that the matter is with the senior consultant for approval, but unbeknown to me my daughter rececived a call from a male who was reluctant to reveal his identity and only indicated that he was assisting a female consultant with the paper work and asked her questions relating to the accident. On Thursday the 15th i received a call from an individual claiming to be an investigator for Dialdirect. He informed me he had conducted an investigation on my property and also approached my neighbours about my daughter driving the car. He also went to her place of employment and questioned a guard and another individual and insisted that my daughter was the regular driver of the car. I indicated to him that i am the regular driver but he was not interested in what i had to say and continued interrogating me and insisting she was the regular driver. i told him insistently that i am the regular driver but he was not interested. All that he went on about was she was the regular. Based on that information my claim was rejected via an e-mail. </p> <p>We where approached by two of our neighbours (not immediate neighbours) who were concerned as to why an individual was questioning them about my daughter and her driving. </p> <p>I must say that the manner in which Dialdirct went about conducting this investigation in a cloak and dagger manner left my family and myself feeling like *********. At no point was i questioned as to why i regarded myself to be the regular driver nor where other factors taken into consideration that are inline with the policy. This entire incident has left a bitter taste in my mouth and i must express my disappointment in dialdirect and the policy they offer. it seems that they promise you the world but when you need them the most you are treated like a ******** and every excuse is used not to provide the protection that is promised. Dialdirect can be assured that this matter will be pursued further and will be put on to all social media sites so as to warn people of the poor services they offer and also the manner in which they treat their clients when claims are made. One has to remember that my family is insured to drive the vehicles and we dont believe that we have have incorrectly declared the regular driver on the policy.</p>