DB
Darrel B
1 reviews | Active since May 2012
05 Mar 2015, 10:04
Ludicrous premium increases
4 years as a Dial Direct customer and having never submitted a claim, I was shocked beyond belief when I received my annual increase letter from Dial Direct. Not 5% or 10% or 15% increase but an astronomical 22% monthly premium increase. And while my premium increases by 22%, Dial Direct kindly increased my cover by 10%. Really!<br> <br> So I phone them and complain and magically, my increase is reassessed and now comes in at 4%. And how do they explain this 18% difference? The automatic increase is based on the risk of the items covered whereas when they reassess (but only after you complain), they take you as the individual and your history with them into account. <br> <br> Surely Dial Direct, if you want to keep your customers (remember those people that keep you in business) happy, you should actually be looking at as us individuals before sending us letters that simply infuriate us! <br> <br> Oh wait, unless of course you are hoping that a good portion of your customers don't notice or simply just accept!<br>
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Dialdirect's replyOfficial
05 Mar 2015, 12:11Hello darrelbotes,
We have noted that your policy recently underwent its annual review and that your premium as well as cover was increased.
The policy review is a system driven and automatic process but do consider and calculate the customer's individual risk profile before proposing any amendments.
In our policy review letters we invite customers to contact us should they wish to speak to us regarding policy reviews. When a customer contact us about the review we are then able to further evaluate the risk and in some instances, such as yours, we may be able to keep on insuring you at a rate lower than the standard rates. Hence the discount that was allocated.
We trust that you will find the above in order and would like to thank you for your continuous support .
Regards,
The Dialdirect Team
We have noted that your policy recently underwent its annual review and that your premium as well as cover was increased.
The policy review is a system driven and automatic process but do consider and calculate the customer's individual risk profile before proposing any amendments.
In our policy review letters we invite customers to contact us should they wish to speak to us regarding policy reviews. When a customer contact us about the review we are then able to further evaluate the risk and in some instances, such as yours, we may be able to keep on insuring you at a rate lower than the standard rates. Hence the discount that was allocated.
We trust that you will find the above in order and would like to thank you for your continuous support .
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply05 Mar 2015, 12:11
Official
Hello darrelbotes,
We have noted that your policy recently underwent its annual review and that your premium as well as cover was increased.
The policy review is a system driven and automatic process but do consider and calculate the customer's individual risk profile before proposing any amendments.
In our policy review letters we invite customers to contact us should they wish to speak to us regarding policy reviews. When a customer contact us about the review we are then able to further evaluate the risk and in some instances, such as yours, we may be able to keep on insuring you at a rate lower than the standard rates. Hence the discount that was allocated.
We trust that you will find the above in order and would like to thank you for your continuous support .
Regards,
The Dialdirect Team
We have noted that your policy recently underwent its annual review and that your premium as well as cover was increased.
The policy review is a system driven and automatic process but do consider and calculate the customer's individual risk profile before proposing any amendments.
In our policy review letters we invite customers to contact us should they wish to speak to us regarding policy reviews. When a customer contact us about the review we are then able to further evaluate the risk and in some instances, such as yours, we may be able to keep on insuring you at a rate lower than the standard rates. Hence the discount that was allocated.
We trust that you will find the above in order and would like to thank you for your continuous support .
Regards,
The Dialdirect Team
Best regards,