Loyal disappointed customer

Claim ***

Policy number: ***

Been with dial direct for a while never had any problems before until now, I'm disappointed, my claim for my car insurance has been rejected because it has been said that they can't prove that I was in the scene of the incident when it occurred, they wanted my personal phone data GPS information, which I don't know how it going to assist with anything because I did not have my phone with during the incident, mind you it is my personal data. It does not make sense to insure something with your money and when it time to claim, the insurance make sure to find any means to not pay. The consultant that was in charge of the claim and her colleague's after her gave me the sense that they are trying by all means to make this claim unsuccessful judging by their demeanor in their tone, surely they are patting their backs since I have been told that the claim is rejected.