ZV
Zaahid V

1 reviews | Active since Jun 2010

05 Mar 2016, 00:59

Losing everything after clever sales tactics

I had been fully covered previously with absa idirect for accident, 3rd party ,theft ,hail paying R923pm.I was contacted by a sales agent from dial direct in jan who offered me a new insurance specialy designed for cars on finance at a cheap rate.I said let me listen & maybe i could save some money and put myself in a better position to cover all my familys needs. So she tells all the great things about this policy & never discloses that this policy covers everything but not ACCIDENT COVER. I clearly asked this lady that if anything should happen to my car am i covered & she say yes and used all her sales tactics & training to make sure she sells me ******* so then like an idiot take out a policy that puts me in a worst off position GREAT.Today i ask my father in law to use my car to take my child to school because she has no transport & guess what? ACCIDENT my car which is on finance is badly damaged in front and i cannot afford to fix it (will post pics on social media) This sale has left me in tears. I put my trust in you! I would not have taken this if u disclosed. i know i have been *****d over & have to seek advice from the ombudsman & raise bad sales practice on 702

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Replies (1)
Dialdirect
Dialdirect's reply07 Mar 2016, 08:13
Official
Hello zaahidval,

Thank you for your comments.

We have noted that you are not covered for accident damages but will retrieve and evaluate the sales recording in order to determine how the cover was explained to you. We will be in contact with you regarding the outcome later today.

Regards,

The Dialdirect Team