Loosing a loyal customer after more than 10 years.

After more than 10 year's of being a client, I'm forced to cancel my home content insurance at Dialdirect.

March 2023 I received a discount on my policy due to the fact that I have never claimed but just gladly accepted your price increases. March 2023 decreased as I also got other quotes that were cheaper, but surprise surprise you have an annual increase and I'm told that I just have to take it seeing that I got a discount in March.

Where's the logic that I would just take it when for the same amount of cover and less excess fee I'm paying R160 less at Standard Bank.

So this is the thank you and the good bye. From your lovely staff at your call centers: THERE IS NOTHING WE CAN DO WRT YOUR INSTALMENT YOU WILL JUST HAVE TO TAKE IT.

So take it you've lost a loyal customer and I will not be returning any time soon!