KB
Kobus B
1 reviews | Active since Sept 2015
29 Sept 2015, 08:52
LONG DELAY IN PROCESSING MY CLAIM
Last week Monday I was attacked and my laptop ******. I reported the claim to Dialdirect and the police and filed all the documents that they requested on the same day. I was told that all my documents were in order and that they were awaiting a replacement quote from their suppliers. I phoned in on Wednesday and was told that they still had not received a replacement quote, so I got one myself and sent it to them. I phoned in again and verified that the documents were in order. They said that they had sent the documents to their validation team and I would receive feedback. I than phoned in on Monday, and the agent I spoke to followed up on the claim, and told me I would receive feedback before the end of the day. Then phoned in this morning again, and the agent I spoke to told me I can only expect feedback on Friday. I am furious, as I need to replace my laptop for work purposes and Dialdirect claim on their website that they have a 24hour turn around time on portable possession claims. Poor service
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Dialdirect's replyOfficial
29 Sept 2015, 09:15Hello kabousb101,
We acknowledge receipt of your complaint.
We are so sorry to hear about your ordeal, we are pleased to learn that you were not seriously injured during the incident.
Feedback to our clients is one of the most important aspects of our business, especially during the claims process. As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch today with feedback on the claim.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your ordeal, we are pleased to learn that you were not seriously injured during the incident.
Feedback to our clients is one of the most important aspects of our business, especially during the claims process. As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch today with feedback on the claim.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply29 Sept 2015, 09:15
Official
Hello kabousb101,
We acknowledge receipt of your complaint.
We are so sorry to hear about your ordeal, we are pleased to learn that you were not seriously injured during the incident.
Feedback to our clients is one of the most important aspects of our business, especially during the claims process. As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch today with feedback on the claim.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your ordeal, we are pleased to learn that you were not seriously injured during the incident.
Feedback to our clients is one of the most important aspects of our business, especially during the claims process. As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch today with feedback on the claim.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Dialdirect Team.
Best regards,