Life Policy ****

Complaint: Offer of 42% off Full Comprehensive Insurance not sent to me in black & white, on discussed life policy deal(22% discount due to entering into Life Policy, 20% in the event I supply Vax code). No phone recorded, phone call transcripts received as yet, after I requested it multiple times, with 3 different people. RENALDO JOHN(Dail Direct Supervisor), never called me back. Dail Direct Team leaders trying to intimidate with their authority on insurance matters. Dial Direct sharing me personal information for Marketing offers, after I stated I do not want them to.

Event transpired: Agent Called me on 11 December 2021, around 11:30 onwards. Advised he is from Daildirect & he could see I have insurance with them & has great news, if I could give him a few minutes. He advised me on a life policy deal they have for me, seeing as I am a daildirect customer. This deal would give me 22% of on my current insurance premiums. All I have to do is decide on the amount I want to start insuring for. He started application, which I did not want & advise I would not accept it, until I have it in black & white so I may read it. He further advised that if I was vaccinated & produced the code, I would get a further 20% off. So in total I would get a total of 42% off my Current Full Comprehensive Insurance. He had all my details already, address, cellphone, ID, I just had to confirm my email. I kept me on call for 45 minutes & at 42% off my current insurance I was interested & I again asked he send me the paperwork so I may read it. He then first wanted me to accept the deal & advise when first payment can go off, I told him, as per the start of the conversation, that I would not accept nothing, before I have read it in black and white for myself. He advised that he could not give me that docs until I accept?! I then told him, I'm not interested. He carried on & advised the call is being recorded. I then asked him to send me the transcript of this call, that would be good enough as well. He then handed me over to His boss, RENALDO JOHN. I spoke to him, asked for the paperwork or transcript of this recorded phone call ( we were now around min 55 on call). Renaldo John, tried flexing that he is a Senior at Telesure, then he spun me some story & stated they will send the discount info & the package cost I was looking into on email. Also that he would call me on Tuesday after 16:30. I received a email with just the cost on the package, no discount information, no phone call transcript, no paperwork on the deal. Monday a different lady called me from Dialdirect & then tried to reframe wording, I was not interested & asked her too, for the Telephone transcript, she then also tried flexing & stated she was put on this call by the second in charge of Dail Direct.