Lies and poor service

<p>I logged a claim on 4 October as I was involved in an armed *******. To date the service has been so terrible and dialdirect has used every excuse in the book including blatantly ignoring me just so they could chop my claim to half . </p> <p><br />I claimed for a laptop which I bought off Gumtree. I just read the ad.I phoned the guy and purchased it.I gave the claims department a computerised sales invoice which he printed out. with his name, phone number ,signature with it written paid ,plus full specification of the item. with 2 photos of the item and 1 photo has full specs of it. </p> <p>1st werna says it doesnt have full details. She phones the previous owner which told me he answered all her questions. </p> <p>Then she wants a reference from Gumtree ad so I said i can't get it. after that I have never spoken to her. after numerous calls, emails and online checks plus begging just to get some info on the claim they tell me il get an entry level laptop. Kol computers phones me on the 21st october and says I'm getting a celeron which is highly pathetic and cheap laptop. </p> <p>I phoned the claims department same day at 9 am and the consultant tells me I was suppose to get an i3 laptop as that is what is quoted so I wanted to speak to wernas manager as I was disgusted by the service and not happy with the quote on my ring as well as a I gave a photo as proof. then Karen phones me and she was just as terrible. saying now my invoice is not from a reputable vat registered company and the ring was just a photo . I don't have a quotation cause I had proof of my purchase just that it didn't have a vat number cause it was bought privately. so I asked Karen about what the consultant said about the i3 laptop and she was just so rude about it saying i must just take that celeron and she will not review my claim like she has so much power , even saying i can take it to a higher level but nothing will change. She told me she will listen to the recording about the consultant and the i3 laptop and get back to me regarding that and will make the decision about it. which she never did. I even spoke to customer relations and they said she will contact me . to date she hasn't. </p> <p>so 1st werna wanted reference number then Karen says not reputable vat invoice . but your online policy states show proof of purchase and valuation. so I had a proof of purchase, nowere it states it has to be from a reputable vat registered company. According to who is it not sufficient proof? werna , Karen or dialdirect.? because your policy doesnt state that. Werna and Karen know nothing about computers so how can they even do a claim when they don't know what they giVing the client. they only know entry level. an entry level is an i3 in that series. they just go for the cheapest trash and that's not what we pay for. the recording Karen was suppose to get back to me about has never came up since then. plus your policy states verbal agreement . The claim consultant said that's what I'm supposed to get, should I not get it.? By law it states repair or replace with identical item. they came out with its not a reputable vat invoice just so they can chop my claim when your policy doesnt state you need a reputable invoice. </p> <p>So my problems are that I have been phoning and begging to get feed back. no1 has ever gotten back to me unless I called . i have never been this stressed in my life when it came to a claim. I have since lost weight since this incident and the stress dialdirect has caused me as im thinking i lost so much even though i had it insured. I picked the laptop and it is terrible. I'm so unhappy. I had also claimed for mobile WiFi and they were giving me a 3g ****le which just shows werna is lost and incapable for giving customer service. please log a full investigation into how I was treated and listen to all my phone calls and hear how desperate they made me. they bank money in my account on Saturday then send me the settlement on Monday. that doesn't make sense and shows how unprofessional Karen and Verna are. I deeply regret joining yourl and I'm hoping someone can assist me by sorting out this terrible service that not even customer relations and sort out.</p> <p> </p> <p>Regards. </p>