Level of service is very poor

ITS END OF THE DAY AND STILL I HAVE NOT RECEIVED ANY FEEDBAC****!!!



Level of service is very poor
TSHIRELETSO M | 21 Nov 2019, 08:48
i registered a claim on 11/11/2019 up to date i am still waiting for the outcome of this claim.

i find it very disturbing that after over a week get told that i did not disclose my previous claims when i took the cover for my contents which my affect the outcome of my portable possession claim.I took insurance for my Vehicle Policy no.**********12 and truthfully answered all the underwriting questions,i then afterwards included all my portable possessions and contents on the app where i was only YOUR RECENT CLAIMS? & YOUR RECENT LOSSES NOT CLAIMED FOR ? how am i supposed to add other lines and disclose all the claims? Then your Assessor NERESA tell me how i work for insurance and i should know better to disclose my all previsions claims,how she request information from IT and i am so busy and active on the app,Is this claim been judged because i work in the insurance industry or i am paying premiums client?

!!!!!!!!!I NEED THIS CLAIM SORTED NOT LETTER BY TODAY FAILURE TO DO SO I WILL TAKE NECESSARY STEPS!!!!!!!!!!!!!!!!!

From: Tshireletso Monamodi
Sent: Friday 22 November 2019 8:30 AM
To: 'Neresa Naidoo' <***>; '***' <***>
Cc: Arusha Chetty <***>; '***' <***>
Subject: RE: POLN:*** CLM:01 OPER:NN16 DOC:D5 Hi Neresa Please also after listen to the sales call of the vehicle insurance, please advise how was I supposed to disclose previous claims when the contents and portable possession cover was taken online and on the below question was asked ?.I hope the call was recorded when u initially phoned me and told me about not disclosing lightning claim as u made it clear that u only taking about contents cover and you were not interested about the vehicle insurance .I will also myself listen to the call recording of when I took the vehicle cover as I have requested for a copy to be courier to me as I will take this further .Please also make a copy of the recording of our telephonic conversation on Tuesday when u told me I work for insurance company and I should know better of non-disclosure while I told you I took cover for contents online and the below was the only question asked. I will give you an update again on 25/11/2019 ????????? REALLY ???? THAT’S VERY TOO FAR I WAITED FOR 2 WEEKS ALREADY AND WILL NOT WAIT FOR ANOTHER DAY I WANT THIS RESOLVED TODAY .I AM TODAY PHONELESS AS THE LOAN PHONE I HAVE BEEN USING THE ONWER TOOK IT.DO NOT LOOK FOR REASONS TO DECLINE CLAIM . PLEASE EMAIL ME NO PHONE CALL CUSTOMER SERVICE IS PATHETIC From: Neresa Naidoo <***>
Sent: Friday 22 November 2019 6:35 AM
To: Tshireletso Monamodi <***>
Cc: Arusha Chetty <***>
Subject: POLN:*** CLM:01 OPER:NN16 DOC:D5 Claim update Good day Mr Monamodi I trust that this finds you well, Please note that I am still awaiting the sales call, I have enquired with the claims department yesterday afternoon and they are still working on trying to retrieve the call Once I have this I would be able to listen to it and advise Please note that I also have a client assessment today and will not be available during the course of the day but would check my emails later on this afternoon I will give you an update again on 25/11/2019 Many thanks Neresa