Left me high and dry!

I submitted a claim on 14 December after a truck drove into me. I had my car assessed on the same day. From this point onwards I received very sluggish correspondence from Dialdirect. Finally I was told that everything would be finalised as soon as they listen to the sales call.<br> <br> I had not heard back from them for days subsequent to this correspondence. When I phoned to follow up, the agent dealing with my claim had gone on holiday and all that was shown on my record is that my claim was rejected because I had been untruthful about my insurance history.<br> <br> After several requests I finally drove to their gigantic brand new office building in Dainfern to get the recording of my sales call. All questions pertaining to my insurance history had been answered truthfully. At no point did they even ask for previous insurance history other than asking whether I had claimed in the past seven years, which I had not.<br> <br> Their reason for rejecting my claim is completely unfounded. Now I've had to submit my case to their internal disputes department. All the while I'm stuck without a car, with a tarnished insurance record and the weeks just keep rolling by.