Hellopeter
Share Your Experience
KR
Kobus R

1 reviews | Active since Mar 2015

14 Apr 2021, 13:35

Left bewteen a rock and a hard place.

Recently my geyser burst and I had to raise a claim with Dialdirect. I am very disappointed in the lack of urgency in dealing with a very serious development which has been brought to my attention. After replacing the geyser ( appointed plumber had to cut off ceiling and wooden beams in roof to remove the geyser) The next day we received notication from the Plumber that there was non-compliance noted (OHSACT). I immediately contacted the Service provider who issued COC when our home was put on the market as I could not believe the issues raised. GlennS Electrical came to the house to inspect based on what was reported. They have investigated and advised that they are not responsible for the issues caused by Brackenfell Plumbing Services. I am sitting with a ceiling which has not been fixed ( Dialdirect paid R10,000 cash into my account as the claim was R65 more than the cost) Repairs can not nto be done due to dispute between apppointed Plumber and the company that issued COC. Photos have been provided by the company who issues COC and advised they are not responsible for damages. Dialdirect has not treated this with urgency and my home is not safe.

0
Replies (8)
Dialdirect
Dialdirect's reply14 Apr 2021, 14:10
Official
 Hello Kobus,

We acknowledge receipt of your complaint. 

We will be in contact with you  to discuss your concerns. 

Kind Regards,
The Dialdirect Team 
KR
Kobus R's update14 Apr 2021, 15:47
Reviewer Update
Your response is unacceptable. I have left numerous messages for Leone Swart. I am now futher reprimanded for a gesyer burst of 2020? I do not understand the relevance, This is a very unpleasant experience.
KR
Kobus R's update14 Apr 2021, 15:56
Reviewer Update
Thank you for the email.We have investigated the matter and received feedback from our Fogi Plumbers.The plumbers whom went to your premises in March 2021 for the second geyser had to provide a certificate to advise geyser is non compliant.This is according to SANS plumbing Law, if the geyser has no lagging, unbalanced system and pipes not secured they have to issue this certificate.Your will still have geyser cover because you pay a premium if it is non compliant we will just pay you cash to use your own plumbers for future.Kindly note that you have 4 geysers and the one that was replaced last year we did not issue a COC certificate, if you used your own plumber to make that geyser compliant you need to send us that certificate for record purposes. Please note each geyser has to be compliant individually.This claim 04 is for geyser that was replaced in March 2021 which that geyser is not compliant.The geyser that was replaced in 2020 our plumbers did not issue a non compliant certificate, attached is the one issues last year. Please contact your plumber to issue you with the compliance certificate so we can add it for the first geyser replaced in 2020.You will need to get a plumber to make the second geyser compliant. *Please note that regarding the roof truss the plumbers confirmed that they did not damage or cut any roof truss.They did noet that the ceiling is sagging before geyser was replaced.If there was truss damages this would have been noted by the Building assessor.
KR
Kobus R's update14 Apr 2021, 15:58
Reviewer Update
The pipe that burst in 2020 was for a pipe of a solar gesyer which is mounted on top of the roof which was in a different area than where the issue occured. Your comments with regards to this is not valid not not related. You are mixing up facts. You actually do not understand what is happening.
Dialdirect
Dialdirect's reply14 Apr 2021, 16:41
Official
Hello Kobus,

Your matter has been escalated to our Internal Dispute team to investigate further. They will contact you to advise of the process.

Kind Regards,
The Dialdirect Team
KR
Kobus R's update18 May 2021, 15:04
Reviewer Update
More than a month later no feedback received from dial direct - will cancel policy today! Very poor poor conduct and service!
Dialdirect
Dialdirect's reply18 May 2021, 15:23
Official
Hello Kobus,

Our team attempted to contact you today but were unable to reach you. Please send us a private message with an alternative number.

Kind Regards,
The Dialdirect Team
KR
Kobus R's update18 May 2021, 15:26
Reviewer Update
As I stated to your agent and via email. You have had ample time to address this and you have failed. I have followed up to no avail. There is no need for you reply further. This was one of the most unpleasant experiences as explained to your agent at 15:13pm today.