Leanne Rampasad was understanding about the ridiculous premium increase that Dial Direct wanted to impose (25%) when inflation is less than 4% and when I have had no claims since 2011

Leanne Rampasad was understanding about the ridiculous premium increase that Dial Direct wanted to impose (25%) when inflation is less than 4% and when I have had no claims since 2011. She was able to reduce the premium to a more acceptable increase.