WB
Willie B
1 reviews | Active since Jan 2014
09 Oct 2019, 19:07
Last chance
Word service ever, they do not want me to lodge a complaint on their side. Since 12 September I tried to lodge a claim on my value adds and I have been use as promised. But they do not answer my emails and their callback is useless. My tyres are in serious condition and I will keep Dialdirect accountable.
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
09 Oct 2019, 19:20Hello Willie,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow to discuss your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow to discuss your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply09 Oct 2019, 19:20
Official
Hello Willie,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow to discuss your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow to discuss your concerns.
Kind Regards,
The Dialdirect Team.
WB
Willie B's updateReviewer Update
09 Oct 2019, 19:22No discussions
I want actions
I want actions
WB
Willie B's update09 Oct 2019, 19:22
Reviewer Update
No discussions
I want actions
I want actions
Dialdirect's replyOfficial
11 Oct 2019, 13:56Hello Willie,
We are pleased to confirm that this matter has been resolved. We sincerely apologise for the frustration this has caused, and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Dialdirect Team.
We are pleased to confirm that this matter has been resolved. We sincerely apologise for the frustration this has caused, and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply11 Oct 2019, 13:56
Official
Hello Willie,
We are pleased to confirm that this matter has been resolved. We sincerely apologise for the frustration this has caused, and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Dialdirect Team.
We are pleased to confirm that this matter has been resolved. We sincerely apologise for the frustration this has caused, and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Dialdirect Team.
WB
Willie B's updateReviewer Update
14 Oct 2019, 09:21Good morning
It is really satisfying to have people get back to you that really wants to help with empathy for the situation.
Thank you very much!
It is really satisfying to have people get back to you that really wants to help with empathy for the situation.
Thank you very much!
WB
Willie B's update14 Oct 2019, 09:21
Reviewer Update
Good morning
It is really satisfying to have people get back to you that really wants to help with empathy for the situation.
Thank you very much!
It is really satisfying to have people get back to you that really wants to help with empathy for the situation.
Thank you very much!