lack of communicatio

I had an accident on the 8th of April and informed my insurance of the incident . A tow truck was sent to collect the vehicle and since then only once has a guy given me information they have evaluated the damages and are in the process of evaluating the cost of repairs . That's about 2 weeks back . I have been calling them to find out what's going on with my car and they always tell me they'll get back to me . The worst part is that the vehicle is my business van so this is now setting me back . For more than 10 years I've been with insurance companies and never have I claimed so its quite appalling that the first time I claim I have to be ignored like I don't pay .