just venting

So my geyser stopped working yesterday. My policy is currently 3.5 years into the 4 year cycle it takes to receive a payout for not claiming in 4 years.

I have insured my house, building and contents and and 2 cars with dial direct… Now I’m told that If I make use of the emergency assist service, that I would be losing out on my payout expected in July this year. This amount currently amounts to over 10K

I can’t believe that I am now basically being arm wrestled into getting a private plumber to come and replace my geyser’s thermostat/element. Finally get the strategy behind this pay out scheme is to get people not to claim.

It is what it is, and I accept this, but note to self: Don’t keep all your eggs in one basket. I would have been better off now I I did not insure my 2 cars, house and contents with the same insurer…

Policy nr. ********** 14