Item Insured - When I claimed it - Story Changes?

<p>I spoke to a lady named Lesley Ann from Dial Direct on Monday 06/02/2017. The lady informed me that my CCTV system would fall under home contents if I am a renter/boarder but if I own the property it would have to fall under Buildings Insurance. I claimed my CCTV system which was damaged by surge because I am a renter which doesn't qualify for buildings insurance. Today I phoned in to check the status (They don't ever give feedback btw), and I was informed that the claim was rejected due to my cctv system being supposed to fall under buildings insurance. I think this is the worst ever service, and now I have to wait(again) for them to listen to a call recording to prove that the lady told me it would be covered under home contents insurance. Every time we need help from insurance, this happens - and I can rate Dial Direct a definite 0 on any scale until they finally decide to one day resolve this problem. Thanks - Martin Daffie</p>