It was the worst service I have ever received from any service provider

It was the worst service I have ever received from any service provider. Not keeping us in the loop, took 22 work days to finalise the claim. Paid off another vehicle's outstanding finance and not the vehicle related to this claim. Then they have to start the process all over again. They phone multiple time asking different people the exact same questions which was available from the affidavit Some people were not even at the accident scene to be able to answer the questions. Even with these calls the only comment received, (when asking the timeline for finalisation) was "we are working on it".