It does not pay to go direct

<p>After being with dial direct from 2012, paying for the car, i had to claim for the 1st time for an accident now in 2017. They chose the panelbeaters and unfortunately they are not done with the repairs.</p> <p> </p> <p>Dialdirect advised that they will not extend the car hire. Please note that throughout this process no one has been good enough to follow up with the panelbeaters on my behalf. the only time they supposingly make an effort is when I call to escalate the panelbeaters they chose for me.</p> <p> </p> <p>From the 3rd the car has been with the panelbeaters and till this day dial direct is refusing to extend the car hire. they also cannot tell me exactly when will the panel beaters be done with the car. car hire expires on the 1st of May. Panelbeaters said they should be done by the 5th of May.</p> <p> </p> <p>Financially i will be impacted by this. The repairs on the vehicle from the last quote I received are R35000. I have been paying them over R1200 pm for 5 years. yet they are failing to extend my car by a couple of days.</p> <p>I no longer have the energy. This is a big slap on the face and I’m now officially cancelling my policy with them. Thought I should spell it out as to what happened. I wouldn’t advise anyone to go through dial direct. I didn’t even have this drama with miway, rather stick to the devil you know. Cos this one just revealed its colours after 5 years. I’m truly disappointed</p> <p> <br /> </p> <p> </p>