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JP
Jc P

1 reviews | Active since Sept 2020

10 Sept 2020, 07:29

Is Daildirect going broke?

I have been with Dialdirect for over a year. No complaints until recently. Netstar is my tracker company and the agreement is that Dialdirect would be paying for my installments. Netstar has been phoning me for outstanding payments so i had to pay them. I have phoned them and all they can say is that they are investigating. Its been 3 days and not a word from Dialdirect.

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Replies (6)
Dialdirect
Dialdirect's reply10 Sept 2020, 09:07
Official
 Hello Jc, 

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 
 
Kind Regards,
The Dialdirect Team

Best regards,

JP
Jc P's update14 Sept 2020, 14:48
Reviewer Update
Feedback: one of Dialdirect’s people did phone me and told me the same thing the other 3 did “we are investigating and revert back to you”.

I have reported this last week and still no feedback......
Dialdirect
Dialdirect's reply14 Sept 2020, 15:56
Official
Hello Jc,

We are really sorry for the service.

We will follow up with our team.

Kind Regards,
The Dialdirect Team

Best regards,

JP
Jc P's update15 Sept 2020, 19:02
Reviewer Update
feedback: from bad to worse.

First of all i am still waiting for Dialdirect to tell me why they haven't paid my tracking company. i have been waiting for an answer for over a week now and to make matters even worse i got a policy review today and they just decided to increase my premium with over 20%. I haven't made a single claim since i got the cover. Who do they justify this!?

I am truly disgusted with your service and i will be taking this further!!
Dialdirect
Dialdirect's reply15 Sept 2020, 19:15
Official
Hello Jc P

We are concerned to hear about the lack of feedback and wish to apologise for the service you've received.

We will follow up with our team tomorrow and get them to make urgent contact with you to assist. 

Kind Regards,
The Dialdirect Team.

Best regards,

Dialdirect
Dialdirect's reply17 Sept 2020, 11:13
Official
Hello Jc P

We confirm that our Customer Relation Specialist has been in contact with you and confirmed that the refund has been processed for the premium that was paid over to the Service Provider. 
We appreciate your kind understanding herein and we are truly sorry that we have lost you as a customer, but respect your decision herein. 

Kind Regards, 
The Dialdirect Team. 

Best regards,