IRRESPONSIBILITY AND NEGLIGENCE AT ITS BEST!

On 11/03/16 i lay a claim with Dial Direct because my car had been bumped the previous day but refused 2move the fol day @ made a horrible noise when started, hence DD decided 2have the car towed on Sat (12/03/16 @1pm).<br> The problems started when the tow truck (Moses) arrived late, then asked me 2drive the car outta my garage because he couldn't tow it from the inside & he asked me 2drive the car up the slippery slide of the tow truck because he had come alone. He later called 2tell me he had dropped off the car @ Audi Sandton..not a word from DD.<br> Monday, DD calls to confirm if the car had been towed. 2day (1h30pm) Audi Sandton calls me asking for my permission to release the car to Moses as he had dropped off the car at the wrong place! I then called DD to get clarity, they tell me my car is meant 2b @ the panel beater & not Audi. Meaning 4 the past 3 days my car hasn't been worked on & DD didn't even know where it was until Audi called me! 2 top it all the agent i spoke 2 to get clarity was rude 2me!<br> i am LIVID 2 say the least and utterly disappointed in DD....cant help but wonder if my car will ever come back let alone in one piece! How can they be this irresponsible with my car?