Insurance ****

<p>My tv and pvr recently got struck by lightning and I contacted my insurance, Daildirect, to process my claim.</p> <p>This took weeks as everytime they just want to payout for the pvr and not the tv.</p> <p> </p> <p>We finally had a repsonse from them saying that they would pay out R12000 for the tv. The tv's purchase price was R36000 and I only put in a claim for R25000. My tv was a top range plasma which is not made anymore and now they want to give me a entry led tv.</p> <p> </p> <p>I phoned Ufentsi last week Friday and told her that I am not exepting the payout as I will be far worse of than I was. I also noted to her that the model tv that they priced on was not even available in SA but was a India model. She said she will note it and get back to me. Yesterday afternoon I phoned again as we received a sms saying our claim of R12000 has been paid out. I clearly stated that I will not except the payout. I spoke to a Janey and she said that there was no notes on the system about myself being unhappy with the claim.</p> <p> </p> <p>I am yet to receive feedback and if I do not hear from them by close of business tomorrow I will be filling with the Insurance Ombudsman and I will make sure that the people of SA should no to stay away from Daildirect as they **** customers when it comes to claims</p>