"Insurance made easy" is a horrible lie

<p>So this morning i had a flat tyre and needed roadside assistance, i called ***@ 06:55 only for it to go to some company called "1st assistance" which didn't assist me AT ALL. A lady by the name of Tshidi from "1st assistance" told me she cant pick up my ID number or Policy number on her side and might need to call Dial Direct customer service, which told her they only open @ 08:00. She returned to me and told me i need to pay <strong>CASH</strong> for Roadside Assistance and Dial Direct <strong>might</strong> refund me. How am i paying my insurance premium timeously without fail only to be dissapointed on my first attempt of using RA?? It's really an inconvenience. I hope there's an insurer out there who will give me better service</p>