INSURANCE MADE A NIGHTMARE

Good day, my mom had an accident in January the 15th, insurance was contacted same day and claim was only approved in February the 11th after I posted a complain on HelloPeter. It is disappointing to say that four months later my mom is still using public transport as her car is still not repaired. One would expect that a Dialdirect would work with reputable panel beaters who deliver on time. Dial direct does not even bother to find out why the panel beaters are taking too long, Glasfit has been waiting for glasses since February, how can Dialdirect work with such people and find this acceptable, let alone to try and put pressure on them to see that they deliver on time. My has been told stories every time she calls the panel beaters. It is still shocking to me that they claim to make insurance easy, based on this experience they make insurance a nightmare.