insurance doesn't want to repair both Tv's

Good day On Tuesday the 6th Feb my television's were both struck by lightening, We then contacted our insurance dial direct to report the incident. The assessor (assesstech consulting services )came to collect the tv's (*2) on Monday the 12th.we then received feed back from the insurance that payment will not be made because our loss was a result of deterioration and breakdown which is intirelly not true. On the same day my neighbours TV was also struck by lightening and even if that wasn't the case I really don't understand how they can give out the same report for both TV's which are different models manufactured years apart as well And to top it all its over a week and we still waiting for TV's that were not fixed

Kind regards