INSURANCE CLAIM TAKING TOO LONG

MY mothers car got damaged on the 14th of January 2015, claim was lodged with Dail direct on the 15th of January 2015. I spoke to Calvin Heermen who confirmed to me that they have to date not contacted SAPS to confirm the incidents nor have they contacted all the relevant parties to confirm the incidence. When I asked what their turn around time is he told me that they have no turn around time at all. I am surprised and frustrated because my mother has been getting the run around and not getting answers from Dial Direct since the claim was lodged with them. Everyday she calls she is told that she will be contacted on another date and is not getting constructive feedback at all concerning her claim. Is it possible for an insurance company to not have an answer for their clients for so long. The other problem is that when I spoke to Daylin Naicker who also works for Dial Direct he provided me with an update on the claim though he had a bad attitude when I started asking questions about their turn around time and when I initially spoke to Calvin Heerman he was not willing to provide me with information at all his reason being \am not the policy holder""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812578;818675;9;5;0;1;0;0;5;15/02/05 13:04;218;NULL;15/02/05 11:22;15/02/05 9:26;Very good service;***;Raymond Thembi;;Quick and easy assessment...The name says it all!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812728;704391;9;5;0;1;0;0;5;15/02/06 16:34;218;NULL;15/02/05 14:46;15/02/05 12:56;Excellent Service;***6;Mookho Pulling;;Thanks to Mookho Pulling for the excellent service regarding my accident claim. <br> <br> She really went the extra mile to ensure that I was kept in the loop regarding the progress of my claim.<br> <br> Even after she changed departments and handed over my claim, she still took the time to handle my queries.<br> <br> Thanks Mookho, I was really frustrated with Miway, and your service is the only reason I am retaining Miway as my insurer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812926;818675;9;5;0;1;0;0;5;15/02/06 10:14;218;NULL;15/02/06 8:30;15/02/06 6:36;phenomenal;***;Prishan and Thembi;;Made it painless!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813148;899;14;2;0;1;0;0;2;15/02/06 15:19;218;NULL;15/02/06 13:23;15/02/06 11:41;Handed over without any communication ;;Horrified...with real bad service ;;On Tuesday I received a letter that was sent to my mother, where I was handed over...with no communication to me what so ever....<br> <br> I requested statements...which was sent 2 days later, where they billed me for smses sent to me...of which was never sent to my phone...<br> I requested them to send me the closing balance, I would like to cancel the account, due to me not being interested in dealing with a company with such low standards, the worst part is that they cannot give you the balance in store, neither can you change your contact details in store...its impossible. <br> <br> I have been requesting feedback...I have sent so many mail, and I am just being ignored...flat. <br> <br> They will not even close my account. I need to be removed from ITC...and all they say is that its against their policy...unless its the Groups fault...whereby they are unable to supply me with proof where they did communicate with me. <br> <br> This is ridiculously scary...but it doesn't seem to bother any one if I look at the quantity of reports on this web site. beyond useless. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;332320;893;9;2;0;1;0;0;2;15/02/09 16:20;218;NULL;15/02/09 14:28;15/02/09 12:42;Claim ripoff;7,80E+12;JJ;***;I have a GWM insured by motorite.<br> <br> I took my bakkie in for a noise coming from the gearbox, and upon inspection the GWM team found that the clutch also required repairs.<br> <br> Both of these components are covered by Motorite's plan.<br> <br> Upon putting claims in for both the gearbox and clutch problems, I was informed by motorite that they would only pay for one of the two faults, because there where two claims found at the same time???<br> <br> I was contacted by an agent from motorite that insisted that motorite would not fix both insured components at the same time.<br> <br> So i said fine.... \fix them one at a time\"". I was told that I could not do that as they are already not approving the repair to the clutch under their policy of \""one claim at a time\"" ???<br> <br> What utter nonsense. You are either insured or not....<br> <br> This is very disappointing.<br> <br> """