SG
Sugandren G
1 reviews | Active since Sept 2012
13 Nov 2015, 11:30
Insurance Claim NO FEEDBACK 5 DAYS NOW
I am insured by dial direct i place a claim on my house ceiling been damaged,a guy Clive jacob from S&
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Dialdirect's replyOfficial
16 Nov 2015, 09:26Hello DredinG,
We acknowledge receipt of your complaint.
We confirm that you were contacted by one of our Claims managers who discussed the outcome of the claim with you. The incident that you are claiming for is not an insured peril and we therefore cannot entertain the claim. We also believe that this information could have been supp**** to you much sooner. The service failures will be investigated on an internal basis and we will make sure to address it as well.
We are really sorry that we are unable to entertain the claim and that the outcome of the claim took longer than the norm. One of our Customer Relation Specialists also attempted to contact, unfortunately without any success and we have therefore corresponded to you via email.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We confirm that you were contacted by one of our Claims managers who discussed the outcome of the claim with you. The incident that you are claiming for is not an insured peril and we therefore cannot entertain the claim. We also believe that this information could have been supp**** to you much sooner. The service failures will be investigated on an internal basis and we will make sure to address it as well.
We are really sorry that we are unable to entertain the claim and that the outcome of the claim took longer than the norm. One of our Customer Relation Specialists also attempted to contact, unfortunately without any success and we have therefore corresponded to you via email.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Regards,
The Dialdirect Team.
Dialdirect's reply16 Nov 2015, 09:26
Official
Hello DredinG,
We acknowledge receipt of your complaint.
We confirm that you were contacted by one of our Claims managers who discussed the outcome of the claim with you. The incident that you are claiming for is not an insured peril and we therefore cannot entertain the claim. We also believe that this information could have been supp**** to you much sooner. The service failures will be investigated on an internal basis and we will make sure to address it as well.
We are really sorry that we are unable to entertain the claim and that the outcome of the claim took longer than the norm. One of our Customer Relation Specialists also attempted to contact, unfortunately without any success and we have therefore corresponded to you via email.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We confirm that you were contacted by one of our Claims managers who discussed the outcome of the claim with you. The incident that you are claiming for is not an insured peril and we therefore cannot entertain the claim. We also believe that this information could have been supp**** to you much sooner. The service failures will be investigated on an internal basis and we will make sure to address it as well.
We are really sorry that we are unable to entertain the claim and that the outcome of the claim took longer than the norm. One of our Customer Relation Specialists also attempted to contact, unfortunately without any success and we have therefore corresponded to you via email.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Regards,
The Dialdirect Team.