Insurance claim assistance

<p>Customer service at Dial Direct is appalling. I was in involved in car accident on my way to Cape Town just about 60km away from East London .The car was towed to the East London repairer. When I asked if it is possible to bring the car to Cape Town where I stay, I was told that will be impossible however the insurance will help me to book a flight to fetch the car in East London once I have paid the excess. I paid the excess amount and emailed dial direct my proof of payment however I had to make numerous calls to follow up on dial direct honouring the flight money arrangement. No information was provided as to when the money will be in my account and no updates were given about the repairing of the car. Over and above that I was told that I will be given R2000 while the flight to East London for trip is above R3000.Up to now the money is not amount and no communication has provided yet I need to be flying to East on 27 January 2017.I</p> <p> </p> <p>Lastly some additional parts to be repaired were decline by the insurance.When I called to follow up ,I was told the assessor declined the additions.I asked to speak to the assessor however the assessor was apparently and I was promised he will call me back soon.Day have gone by and to date I have not recieved call from the assessor.</p> <p>The experience has been very frustrating and I am disappointed in how the entire matter has been dealt with.</p>