Insurance Claim

Good Day,<br> <br> Could you kindly help with my claim from Dial direct. I was involved in a car accident on the 20th of April 2015. My Car was written off in the same week. Its been a over a month now and they have not paid. every time I phone for an update I get I different story from the consultants. On Saturday 16 May I received a call from one of the consultants telling me that they had received all the documents from the bank and that my claim had been finalised. When I phoned today ( 22 May 2015) to check if payment had been done. alexander Palivilli the claims operator told me that they were still waiting for documents from wesbank. That same documents I was told they received a week ago.<br> <br> This is really inconveniencing me as I cant apply for finance without paying the current debt with wesbank. I currently don't have a car and my job requires me to have a car. <br> <br> Please Help