1 reviews | Active since Mar 2019
Insurance bullies
I'm writing this review to express my disgust with one of South Africa's largest insurance company. I've been a policy holder with Dial Direct for approximately 15 years without a claim or skipping any premiums. They had the audacity to increase my current premium by almost R400. 00 in a recent review. Due to the financial constraints the people of this country are facing, this type of behave from a large insurance company is unbecoming.
They have also increased the excess on my vehicles by a huge amount. I've contacted them on the 25 January 2021 and still waiting on a response.
With this type of attitude I'll most definitely not recommend them to any of my acquaintances. I'm also in the process of shopping around for new cover from other companies.
We would like to apologise for the service you have received.
We will escalate your matter our team, they will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
We will escalate your matter our team, they will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Just to confirm that our service team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team
Just to confirm that our service team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team