Insult d and given excuses not to repair my vehicle

I had an accident late last year. The car was taken for repairs and I received in on November . After driving the car, I noticed that there was a strange noise coming from the front right side(where the car was damaged during the accident and when I let go of my steering wheel, the car immediately turns right, this is life threatening as this means I do not have full control over the car. I raised this complaint with dial direct, they requested me to return the vehicle to the panel beater . The panel beater called to say the vehicle was in a terrible condition and the issues where related to the damage from the accident. They “repaired “ the vehicle within 4 days and sent it back. To my surprise, the insurance only authorized parts to be repaired after I received my Car, which means the repairs weren’t done. Furthermore, no changes were noticed when I took the vehicle back.

I received a call from the dial direct assessor who said we should meet and evaluate the issues together, he never showed up and I never heard from him again. Dial direct did the assessment alone and didn’t even five me feedback . I got a call weeks after the car was taken from the panel beater to say I must collect the car as the insurance said they mustn’t fix it, communication I never received. I called dial direct, a lady called khabonina referred me to Juan Kruger who found all irrelevant excuses not to fix the car and even insulted me sayin I bought my rims from a s**** yard. I pay my monthly premium without fail and I am more than disappointed by this. I am sitting with a vehicle I cannot use whereas I rely On insurance for assistance.