mD
mark D
1 reviews | Active since Dec 2015
19 Dec 2015, 07:25
Insufficansie
Myb wifes vehicle was in volved in a accident I was informed that the vehicle had to go to DEMACK point rd Durban for assesment will i have a creditted reperar one km from my residents that is on there panel .Demack and there assesors have the say to were your vehicle must go so hoes hand is in hoes pocket . Was foned by the assesor to be informed that my vehicle has R40 thousand damage and that he recomends repaers informed me of what thy were going to do a weak later my vehicle is still standing with Demac on asking about this i was informed that thy are doing conformation on my accident and that thy have up to 21 working days<br> this inconveniences me as i am still the owener of the vehicle and has no say regaarding. due to this panel beaters are clossing this time of the year when is my vehicle being repeared nou but if my installment is not on time my polisie ?claim will be rejected witch brings me back toe hoe has hoes hand in hoes pocket
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Dialdirect's replyOfficial
21 Dec 2015, 10:48Hello mark dormehl,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success and there were no option to leave a voice message.
We understand the frustration, it is unfortunately a very difficult time of the year to have vehicle's repaired. It is unfortunate that majority of the Service providers are closing over the festive season, which can cause a delay in repairs. Having said that, we confirm that one of our managers has been discussing the car hire issue with you and informed you what the policy caters for. Since our claims department is still busy with the administration of the claim, we have requested that they should be in contact with you during the course of the day to discuss the way going forward with you. We trust you will find the above in order.
Kind regards
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success and there were no option to leave a voice message.
We understand the frustration, it is unfortunately a very difficult time of the year to have vehicle's repaired. It is unfortunate that majority of the Service providers are closing over the festive season, which can cause a delay in repairs. Having said that, we confirm that one of our managers has been discussing the car hire issue with you and informed you what the policy caters for. Since our claims department is still busy with the administration of the claim, we have requested that they should be in contact with you during the course of the day to discuss the way going forward with you. We trust you will find the above in order.
Kind regards
The Dialdirect Team.
Best regards,
Dialdirect's reply21 Dec 2015, 10:48
Official
Hello mark dormehl,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success and there were no option to leave a voice message.
We understand the frustration, it is unfortunately a very difficult time of the year to have vehicle's repaired. It is unfortunate that majority of the Service providers are closing over the festive season, which can cause a delay in repairs. Having said that, we confirm that one of our managers has been discussing the car hire issue with you and informed you what the policy caters for. Since our claims department is still busy with the administration of the claim, we have requested that they should be in contact with you during the course of the day to discuss the way going forward with you. We trust you will find the above in order.
Kind regards
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success and there were no option to leave a voice message.
We understand the frustration, it is unfortunately a very difficult time of the year to have vehicle's repaired. It is unfortunate that majority of the Service providers are closing over the festive season, which can cause a delay in repairs. Having said that, we confirm that one of our managers has been discussing the car hire issue with you and informed you what the policy caters for. Since our claims department is still busy with the administration of the claim, we have requested that they should be in contact with you during the course of the day to discuss the way going forward with you. We trust you will find the above in order.
Kind regards
The Dialdirect Team.
Best regards,