Installment not reimbursed after cancelling policy

I had an Insurance Policy with DialDirect to cover my daughters vehicle. In July she sold it and therefore I no longer needed to cover it. I phoned DialDirect on the 18 August to cancel my policy. I was put through to a consultant, Bradley Naidoo who I explained my situation too. I requested that the policy be cancelled and after answering some questions assumed that this had been done. Bradley then convinced me to afford him the opportunity to give me a quotation on my other vehicles to see if DialDirect could not give me a better rate than my existing Insurer. During this phase of the quotation and after Bradley could not find my particular vehicle model on his system we got cut off. Because by then I had been on the call for so long, I did not bother phoning back to continue with my quotation.

At the time assuming that my policy had been cancelled. Then came pay day on the 25th Aug, and would you believe it, Dial Direct deducted an installment off my bank account. Immediately I got on the phone and managed to get hold of Bradley again. I explained our previous conversation on the 18 Aug, and the new installment deduction. He rep**** that although my daughter's vehicle had been removed my account was still open for another 6 months and I could therefore add other vehicles. I told him then and there that I was not interested as I had done this exercise previously and that my Insurer was still the best. I asked him again to cancel my policy and to have the latest installment of R680 reimbursed into my bank account. I must say Bradley was very kind and understanding on the phone, and assured me that the money would be refunded to me within 7 working days. I also received a letter of cancellation on the 25 Aug after the conversation.

Today is the 1st October, some 36 days later and the installment has still not been paid back into my account. This is not the kind of service I would expect from this Insurer, and as a consequence I will not them again not would I recommend them to anyone.