Inflated annual review increases

How on earth do you expect any client, let alone one who's been loyal to your company for 14 years, to be happy with annual review increases of 49% on car and 35% on household contents cover? Ridiculous! Who in their right mind will accept these increases? Even after calling the best the agent was able to do were increases of 40% and 27% on car and home contents, respectively, which is still way above inflation. Time to go insurance shopping I guess.