Inefficient Process - 6 weeks to repair hail damag

6 weeks! Firstly, I can not get through to the Repairs Department directly. I insure with Dial Direct, they are the people I have a contract with. I have the option for Policy and Claims when I use their contact number, nothing for repairs. When I get to Claims they cannot tell me what is happening with my claim - which makes no sense, they are the claims department and I have to be transferred. Not that it does me any good because the Repair dept has no clue either. They then have to phone HMS (Hail Management Services). HMS had the vehicle for 2 weeks, then it had to go to a panel beater. My car went in on 15 March, the new estimated date is 26 April to get it back. This is NOT ACCEPTABLE in anyway! Never have I had it take this long or be this complicated to get my vehicle repaired. Dial Direct doesn't seem empowered to do anything about this and when I complained today I got ....silence, seriously, the lady just shut up for 3 minutes so I hung up.<br> My contract is with Dial Direct. 6 weeks is unacceptable for hail damage as is the fact that there are THREE different companies involved (4 if you include the repair department).<br> I need my vehicle back - THIS WEEK!