Increase of premium with NO notification.

Item: Dialdirect
Rating: 1
Author: Karabo M

This is not the first time i have an issue with this insurance company and to be honest i'd recommend anyone to not sign up with them. They have recently just increased my premium with NO NOTIFICATION! I called and they apologized, they mentioned they will refund me in 10 working days. I am STILL waiting.

Furthermore they reviewed my premium and they have increased it, how does car insurance increase if the value of the car decreases?!?

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

13 Jul 2020, 08:52

Hello Karabo,

We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Dialdirect Team

Dialdirect's reply13 Jul 2020, 08:52

Official

Hello Karabo,

We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Dialdirect Team

Dialdirect's replyOfficial

13 Jul 2020, 13:25

Hello Karabo,

Thank you for allowing us the opportunity to assist you with this.

As discussed, we can confirm that the refund was processed earlier today.

Please accept our apology for the inconvenience that was caused.

Regards,

The Dialdirect Team

Dialdirect's reply13 Jul 2020, 13:25

Official