Increase in car instalment

Good day

With regards to my policy ***, I have been paying an amount of R*** since the time I started with Dial Direct in July 2019, in July 2020 an increased amount of R70.00 added onto the normal instalment was debited from my bank account without notification of an increase of instalment.

Secondly, I tried to get home insurance and Dial Direct wanted to charged me for Car and home almost R800.00, this is total ridiculousness that I was ********** on my car instalment in July 2020. I have a 2009 VW Polo which means that my car instalment should be reduced. If this is the way Dial Direct does business, I do not want to be a part of a ******* insurance company....very bad service