NH
Neal H
1 reviews | Active since Aug 2010
19 Sept 2015, 17:01
Incorrectly Debited for my premium
The agreement with dial direct was to debit my account after pay day not before! This has now caused my account to go into excess where interest and a penalty fee apply!<br> <br> I will be taking this to the ombudsman and cancelling my policy accordingly on Monday!
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Dialdirect's replyOfficial
21 Sept 2015, 08:55Hello NealH,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate as to why an early deduction was initiated in order to give you feedback on the matter.
We truly apologise for the frustration and inconvenience this has caused. As agreed, kindly provide us with a copy of your statement in order for us to do the necessary refund.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate as to why an early deduction was initiated in order to give you feedback on the matter.
We truly apologise for the frustration and inconvenience this has caused. As agreed, kindly provide us with a copy of your statement in order for us to do the necessary refund.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply21 Sept 2015, 08:55
Official
Hello NealH,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate as to why an early deduction was initiated in order to give you feedback on the matter.
We truly apologise for the frustration and inconvenience this has caused. As agreed, kindly provide us with a copy of your statement in order for us to do the necessary refund.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate as to why an early deduction was initiated in order to give you feedback on the matter.
We truly apologise for the frustration and inconvenience this has caused. As agreed, kindly provide us with a copy of your statement in order for us to do the necessary refund.
Regards,
The Dialdirect Team.
Best regards,