INCORRECT DEBIT FALSIFIED POLICY FAILED CPA

I recently much to my current dismay joined Dial direct I was romised the world and now it’s coming back to bite me I feel like I made a huge mistake listening to thier promises

Case in point my first debit I was incorrectly debited a higher amount than what I agreed to

It took two weeks for them to reimburse the additional amount which I had to kick up a fuss with them due to having had no feedback after a whole week of waiting

Now today I check my policy on the app only to find the exact incorrect amount is still showing it clearly hasn’t been corrected and further to that my excess is higher than what was agreed to as well

Over and above that the cash back booster app does not work properly I have done 20 trips of which 14 of them are 5 out 5 for good driving and only 6 are low scores , over all they are only giving me a 3 out of 5 which is absolutely absurd

Especially when you see the excessive penalties in view of low scored trips based on one incident of a SO CALLED HARSH BREAKING

One single incident of harsh breaking and you get 2 out of 5 for a whole trip that’s otherwise perfect driving

Further to that the harsh breaking in question I was supposedly driving at no higher than 20km and happened to slow down to 3 km

DIAL DIRECT YOU CAN ONLY DEEM DRIVING TO BE BAD IN TERMS OF BREAKING WHEN SOMEONE IS TRAVELING OVER 40 km per hour ie IN ORDER TO BE DRIVING BADLY IN A SENSE THAT ARE PUTTING YOURSELF IN A POSITION TO HAVE AN ACCIDENT GOING 20km per HOUR IS NO WHERE NEAR FAST ENOUGH TO CAUSE AN ACCIDENT AND HENCE BREAKING CAN NEVER BE HARSH GOING THAT SLOW

YOUR APP CONVIENTLY OVER PENALIZES DRIVING ITS NOT REALISTIC AS IT DOES NOT TAKE OUTSIDE FACTORS INTO ACCOUNT IE OTHER PEOPLES DRIVING AROUND YOU !!!!

ALL IN ALL YOU HAVE SOLD ME A DREAM ITS TIME YOU LIVE UP TO IT BEFORE I TAKE UP THE ISSUE OF FALSIFIED POLICY DEBITS AND EXCESS AMOUNTS TO THE OMBUDSMAN

FURTHER TO THIS I WILL ALSO RECORD VIA DASH CAM TO PROVE YOUR APP IS NOT FACTUAL OR REALISTIC IN TERMS OF ITS MECHANICS

THIRDLY TODAY I SPOKE TO DIAL DIRECT REGARDING THE SHUT DOWN THEY HAVE NO CLEAR AGENDA IN VIEW OF THE CRISIS I ASKED THE QUESTION IS DIAL DIRECT GOING TO LOWER THE REQUIRED NUMBER OF TRIPS FOR THE CASH BACK BOOSTER INCENTIVE TO WHICH I WAS TOLD THEY DONT KNOW QUITE CONVIENT THEY DIDNT THINK ABOUT CLIENTS WHO PAY A FEE FOR THE BOOSTER THAT POTENTIALLY AS PER THE SHUTDOWN DO NOT HAVE AN AVENUE TO UTILIZE BENEFIT WE ARE PAYING FOR

THE TRIPS NEED TO BE LOWERED DURING THE SHUT DOWN TO HALF OF NORMAL AMOUNT GIVEN THE MAJORITY OF THE COUNTRY WILL NOT BE COMMUTING