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Stefan S

1 reviews | Active since Sept 2014

10 Sept 2024, 14:34

Inconsiderate greedy cancellation policy

Recently got a new motorcycle, and obviously wanted to continue with my current insurer. Had gotten quoted from a different company that specialises in motorcycle insurance. I am saving more than 50% per month goibg with the other company, and they cover my needs as a motorcyclist. Upon commencing new cover for the new vehicle, Dialdirect happily takes a prorata just as this was a few days before end of the month. Upon requesting cancellation, no refund, no prorate for the 10days of September that was covered. This I find extremely anti competitive and also downright greedy. It is this type of business model I will warn other people against, and gladly refer my motorcycle friends to my new insurer. I am disappointed by otherwise good service I had from Dialdirect. I expected more.

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Replies (1)
Dialdirect
Dialdirect's reply10 Sept 2024, 14:37
Official
Good day Stefan Steyn, We are disappointed to hear about your service experience.  Kindly note that your matter has been escalated to the relevant team to look into.  Kind Regards,
The Dial Direct Team