*********** staff & no support in resolving claims

They don’t event deserve this one star! I have been so patient with this insurance company… but they’re taking advantage, and I’m honestly fed up. After being claim free for 5 years, this is the worst experience I’ve ever had in my life… I hit a pothole on the 23rd of a December whilst on holiday in PE, Sunset Panelbeaters was the allocated repairs guy.. After the Xmas holidays Sunset opened on the 9th of January and after 4 weeks, my car is still not done. I’ve called the panelbeater several times and have been told that there is a part that’s been ordered which has not arrived… I drive a VW Polo, those cars are made in PE/Uitenhage… so how on earth is a part gonna take more than 4 weeks to arrive for a VW polo in PE.. they has now resorted to not answering my calls because I have been nagging for updates weekly. Dialdirect was of no assistance after they refused to extend my courtesy, I have paid for for a 2weeks extension myself and have to return the car this weekend because it’s costing me.. meaning I won’t be able to travel to work, so I’m forced to take unpaid leave.. since I used all my leave days for the Xmas holidays.. and to make this worse, I called Dialdirect today to complain for the 3rd time with the service I’m getting from Sunset.. I spoke to an Angel who promised to call me back after she got ahold of the panelbeater.. that never happened.. it’s been 6 weeks after the accident and I’m still without a car.. worst decision I made was joining this company.. they’ve honestly been useless in assisting me with my claim.