lI
lyle I
1 reviews | Active since Jan 2014
29 Jul 2015, 12:23
*********** service providers
Dear Dialdirect<br> <br> i have recently learned to my schock, my inspection report for my car is still outstanding, when i took my car to the glassfit in Bellville in January 2015, as per my policy schedule my car is only covered for third party claims, due to the outstanding inspection report. the appointed service provider has put me in a position of a major financial loss should something have happened to my car. this is completley unacceptatable and i will NOT be taking time off work, use my petrol to take my car for inspection again. i trust you will resolve this matter rather urgently, or ill take time off work to get a inspection done for a new insurance provider.<br> <br>
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Dialdirect's replyOfficial
29 Jul 2015, 12:50Hello Lyle idas,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We confirm that the requirement has been changed on the system and revised documentation will be sent to you confirming the change. We also reassure you that no cover has been compromised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We confirm that the requirement has been changed on the system and revised documentation will be sent to you confirming the change. We also reassure you that no cover has been compromised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply29 Jul 2015, 12:50
Official
Hello Lyle idas,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We confirm that the requirement has been changed on the system and revised documentation will be sent to you confirming the change. We also reassure you that no cover has been compromised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We confirm that the requirement has been changed on the system and revised documentation will be sent to you confirming the change. We also reassure you that no cover has been compromised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team