*********** CUSTOMER SERVICE

In July 2012, my family had been through the most traumatising experience of loosing my mother to cancer. My dad has a 7 to 5 job, my younger brother was schooling, thus I had to manage the household. <br> We had been in the process of closing my mother's accounts and changing all banking details to my father's name. Unfortunately during this period, we had a ******* at our home. <br> <br> My mother handled all the documentation and finance of the household thus making it difficult to attain certain proof of payments. Dial Direct refused pictures or packaging of the items ******. Our freezer had been emptied and there was a huge hole in the front door evidently proving the ******s means of entry. Neither had been compensated. The various letters they have sent to us stated lack of evidence and they rejected to pay any portion of the claim. Eventually this lead me to the cancellation of the policy. <br> <br> Dial Direct has disgusted me by taking advantage of my tender age at the time and disregarding my family's trauma. My family had to pay the price of not only getting back onto our feet but having our case marked by incompetence and insensitivity making our difficult time more troubled.