*********** beyond measure

Dial Direct recently sends me an email to inform me of increased premiums which they do carelessly every single year despite me never claiming on anything in the past 15 years.

So when I get the invoice my address is wrong and so is my number plate. Concerned of course that my many emails and calls three years ago informing the company of the changes somehow magically disappeared, I contact the call center. Before I share my concerns with the agent, he tells me how competent he is only to prove this horribly wrong later.

In an entire 5 minutes after repeating over and over again my address, Steven just could not work the functions of his systems to change the address. So just when it cannot get any worse, he asked me the colour of my car. The same car that has been insured with this hoax of an insurance for the past 15 years. How is it that Dialdirect and everyone working for it is living under a rock. How can you not know the colour of the car which was communicated to them when the insurance was taken out.

I then decide to give this one last shot and send in a complain. I am then contacted by some Zinhle whose email alone is lacking any consideration or care - and who probably has no idea of how to handle complaints. Dialdirect and its team are a sinking ship and I am taking my business elsewhere. This company should just roll over and dissolve.