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<p>Barely 6 months I have joint the company my policy was cancelled without notice I had to find out by myself when I realised that the debit order was not taken for a certain month and I then thought I should log in to my account online and find out what the problem was only to find out that my policy was cancelled without notice. Then I disaded to write an email to them asking why my policy is cancelled the response I got was that I cancelled it myself no phone call or nothing for that period until I decided to go online again to reinstate my policy and dial direct decided to debit my account with 214 of which I was surprised on how did that happen as they told me that I cancelled my debit order. I had a chat with a consultant after they failed to debit my account again month end and he informed me that I have cancelled my debit order again and hen I asked how did they manage to debit the 214 I was told it was for policy reinstatement so in other words he failed to tell me how did they manage to take the reinstatement money if they fail to take the premium month end and why am I not informed whey my policy is being canceled. Still in shock on how these insurances threat their clients.</p>