SH
Sharon H
1 reviews | Active since Jul 2018
23 Jan 2025, 12:07
Incompetency
Your service is pathetic. Can I have all my premiums back or else I’m going to the ombudsman. I got on a call with a rude consultant that did not realise that she answered the call and continued to speak to her colleagues for a good 5mins while I have been waiting at Tigerwheels since 9 for a simple authorisation for a claim. Y’all are *********** and I want my money back.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
23 Jan 2025, 12:15Hi Sharon
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Dial Direct Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Dial Direct Team
Dialdirect's reply23 Jan 2025, 12:15
Official
Hi Sharon
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Dial Direct Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Dial Direct Team
SH
Sharon H's updateReviewer Update
23 Jan 2025, 12:23I cannot see any response but it states y’all responded. Even a simple review response is hard for y’all to do?
SH
Sharon H's update23 Jan 2025, 12:23
Reviewer Update
I cannot see any response but it states y’all responded. Even a simple review response is hard for y’all to do?
Dialdirect's replyOfficial
23 Jan 2025, 12:58Hi Sharon
Your matter has been escalated for further assistance.
Kind regards,
The Dial Direct Team
Your matter has been escalated for further assistance.
Kind regards,
The Dial Direct Team
Dialdirect's reply23 Jan 2025, 12:58
Official
Hi Sharon
Your matter has been escalated for further assistance.
Kind regards,
The Dial Direct Team
Your matter has been escalated for further assistance.
Kind regards,
The Dial Direct Team