Incompentent Staff in Recoveries Department??????? Accident happened in 2018 and today you need a claim report

The worst insurance company I have ever dealt with. Your recoveries department is so *********** that I had sent all details and pictures of a n accident that took place in October 2018 and since then has been repeatedly sending them details that have already been sent. It was clear in the photos I sent that the car in back smashed into us and also sent a picture of the front of our car with no smash. Still waiting for my access to be paid but I guess with *********** people this will not happen during the time frame. Today I called to find out progress of my claim and to my surprise somebody else is dealing with the claim and requested for an accident report. Hell no will I resend this information to someone else for a claim that happened in 2018. Definitely going to cancel my insurance with Dial Direct. Pathetic service, *********** staff. Will never recommend anyone to Dial Direct.