Impossible to get any answers- *** policy number

This is a copy of my email sent today after numerous attempts to get any kind of feedback. Still no feedback. I did get a call back within 10 minutes for new business....RIDICULOUS

Further to my email this morning

Please forward me a copy of the settlement letter paid to my finance company as well as a letter of confirmation that my car was written off.

On Thu, Aug 17, 2017 at 10:15 AM, wrote: 1. At no point have you advised me the cause of my incident. 2. At no point have you called me without me calling you. 3. At no point did you offer me the chance to purchase my car. As per your terms and conditions I have first option to re purchase my car. 4. This is the worst experience of my life and you have not assisted in making this easier at all. 5. Please forward this to your manager for him to call me back.