I’m very much disappointed about the service im getting

Item: Dialdirect
Rating: 1
Author: Bongani M

On the 13th December 2020 they attempted to hijack me and I ended up rolling with my car and after I have submitted everything they needed and they also went to the police station for confirmation but still this Robby guy is saying to me they waiting for someone who is on leave to come and confirm the accident,but why when we have to claim is not easy as when we joining the insurance, I just wonder if this company really cares about their costumers or it’s just about money!!!so disappointed

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

23 Dec 2020, 16:43

Hello Bongani,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Dialdirect Team

Dialdirect's reply23 Dec 2020, 16:43

Official

Hello Bongani,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Dialdirect Team

Dialdirect's replyOfficial

30 Dec 2020, 12:10

Hello Bongani,

We hereby confirm that our team has been in contact with you and that your concerns have been addressed.

Kind Regards,
The Dialdirect Team.

Dialdirect's reply30 Dec 2020, 12:10

Official

Hello Bongani,

We hereby confirm that our team has been in contact with you and that your concerns have been addressed.

Kind Regards,
The Dialdirect Team.