I'm so disappointed with Dial direct insurance

I'm so disappointed with Dial direct insurance. On the 10th of March 2024 I was involved in a car accident. On the 11th of March 2024 I place a claim I sent pictures for assessment. I have been waiting for the feedback nothing from my insurance, nothing on dial direct insurance. What stressing me most the doors that were smash are now becoming rusty 😡😭and does not know where that lead to myb it doing more damage on my car I'm highly disappointed with DIAL DIRECT INSURANCE I trusted them and it been 4years with them.